How do I complain to Philippine Airlines?

PAL will respond quickly to customer complaints. Information about where to submit your written complaint is available on our website,, on all e-ticket confirmations and, upon request, at each ticket counter and boarding gate staffed by PAL personnel or authorized representatives.

How do I get a refund from Philippine Airlines?

Please send an e-mail to the contact details below after 15 working days from the date of your refund application.

  1. for refund requests of tickets with flights only within the Philippines.
  2. for refund requests of tickets with flights outside the Philippines.

How do I contact Philippine Airlines customer service?

Location PAL Hotline
Manila, Philippines (+632) 8855-8888
Other Cities in the Philippines Click here for the full list
United States (Toll-free) 1-800-I-FLY-PAL / 1-800-435-9725
Canada (Toll-free) 1-800-I-FLY-PAL / 1-800-435-9725

Where do I complain about airline refund?

It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline’s website for this purpose.

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How do I complain about airline services?

A dedicated email id, ‘’, has been created in the DGCA website for complaints to be lodged. Now, harried air travellers can lodge their complaint on any problem faced by them relating to flights or airport facilities directly to aviation regulator DGCA for speedy action.

Can I cancel a flight and get a refund?

Wait for the airline to cancel it or make significant changes that might make you eligible to get your money back instead of a travel credit or voucher. 2. … If your flight has not been canceled by the airline or changed significantly, you are not eligible for a refund unless you had a refundable ticket.

Can I cancel my flight ticket and get a refund?

Yes,a refund on an itinerary cancellation can be obtained. You can cancel the ticket online and get refunded after the applicable cancellation charges… Read More… 4 hrs prior for international flights.

How do I contact my pal refund?

If no ticket has been issued due to system timeout and if the passenger’s Alipay account has been charged, passenger may apply for refund by calling our Reservations Hotline at 02 8888 5555 or our Toll-Free Number at 1-800-435-9725 or click Contact Us to view our directory for other areas.

How do I contact Philippine Airlines by email?

We, likewise, have a dedicated e-mail address, which is indicated on our e-Tickets Itinerary Receipts for easy access.

What is the cheapest month to fly to the Philippines?

At the present moment the cheapest month to fly to Philippines is currently September; with June being the most expensive. Prices will vary depending on multiple factors such as booking in advance, airline and departure airports and times.

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How do I write a complaint letter to an airline?

  1. Locate the contact information for the customer service department of the airline. …
  2. Compile your flight information. …
  3. Use plain paper or personal letterhead for your complaint letter. …
  4. Describe in detail the problem you had on the flight.

How do I escalate an airline complaint?

If you face an issue try contacting the airlines or airport operator directly. You may also contact the Nodal Officer of the concerned airlines. You can also escalate your complaint via Resolver.

How do I complain about an airline to get the best results?

Send your claim to the airline’s customer relations department. You can escalate your complaint if you don’t get the result you hoped for.

How can I sue an airline?

How to file a complaint against an Airline

  1. File a complaint directly with the airline.
  2. File a complaint with the U.S. Department of Transportation.
  3. File a complaint with the Better Business Bureau (“BBB”)
  4. File a small claims lawsuit against the airline.


Who oversees the airline industry?

In the US, the Department of Transportation is responsible for the airline industry and has a specific division called the Aviation Consumer Protection Service that handles airline complaints.

Can I sue airline for Cancelled flight?

Unfortunately, the answer is probably not. In the United States, airlines are not required by law to financially compensate you for a canceled flight, and even theories like breach of contract fall flat given the “small print” provisions of most airlines’ ticketing policies.

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